On-Call Schedules

What are Schedules?

Schedules define who is on-call at any given time. When a policy targets a schedule, NearIRM automatically notifies whoever is currently on-call based on the rotation.

Schedule Types

Weekly Rotation

Teams rotate on-call duty weekly. Each team is on-call for a full week before handing off.

Example:

• Week 1: Team Alpha on-call
• Week 2: Team Beta on-call
• Week 3: Team Alpha on-call
• ...and so on

Rotation Settings

Creating a Schedule

1. Go to Schedules in the sidebar
2. Click Create Schedule
3. Enter a name (e.g., "Primary On-Call")
4. Set rotation start day and time
5. Add teams to the rotation in order
6. Save

Viewing the Calendar

The schedule detail page shows a monthly calendar:

• Color-coded shifts - Each team has a distinct color
• Current on-call - Highlighted in the calendar
• Click any day - See which team is on-call

Shift Overrides

Override the schedule for specific dates without changing the rotation:

Creating an Override

1. Open the schedule
2. Click on a day in the calendar
3. Click Create Override
4. Select the replacement team
5. Set start and end times
6. Save

Override Use Cases

• Vacation coverage - Someone on-call is out
• Training - New team member shadowing
• Emergencies - Temporary coverage changes
• Holidays - Different on-call arrangements

Override vs. Schedule Change

Who's On-Call Now

The dashboard widget shows:

• Current on-call team
• Time remaining in shift
• Next team in rotation

This information also appears when viewing policies that target the schedule.

Best Practices

1. Start rotations on Monday - Aligns with work week
2. Use overrides for exceptions - Don't modify the base schedule
3. Set timezone correctly - Shifts respect the schedule timezone
4. Name schedules clearly - "Primary On-Call" vs "Backup On-Call"