Opsgenie Shutdown: What You Need to Know and How to Prepare

As of February 2026, Atlassian has announced the end of life for Opsgenie. If your team relies on it for alerting and on-call management, you need to start planning your move now.

The shutdown isn't a rumor or speculation. Atlassian has been winding down Opsgenie since mid-2025, pushing customers toward Jira Service Management instead. For teams that chose Opsgenie specifically because it was a focused, standalone alerting tool, being forced into a heavier ITSM platform isn't exactly welcome news.

Thousands of engineering teams use Opsgenie for their on-call rotations, escalation policies, and alert routing. All of that is going away. Here's what's happening, when it's happening, and what you should do about it.

The Complete Timeline

June 2025: New sales ended. Atlassian stopped selling Opsgenie to new customers. If you weren't already on the platform, you couldn't sign up. This was the first clear signal that the product's days were numbered.

Early 2026: Migration notices go out. Existing Opsgenie customers start receiving formal communications about the shutdown. Atlassian is offering migration paths to Jira Service Management, including tooling to help move configurations over. If you haven't gotten your notice yet, expect it soon.

April 2027: Full shutdown and data deletion. This is the hard deadline. Opsgenie stops functioning entirely. Your alert history, schedule configurations, escalation policies, and integration setups will be deleted. After this date, there's no going back to retrieve anything.

That gives you roughly a year from now. It sounds like plenty of time, but migrating an incident response system that your entire engineering team depends on is not a weekend project. The earlier you start, the smoother the transition will be.

What This Means for Your Team

The obvious impact is that your alerting and on-call system will stop working. But there are less obvious things to think about.

Your alert history disappears. If your team uses historical alert data for postmortems, trend analysis, or capacity planning, that data is gone after April 2027. You can't run a report on last quarter's alert volume if the platform doesn't exist anymore.

Your integrations break. Every monitoring tool, CI/CD pipeline, and chat integration you've connected to Opsgenie needs to be rewired to whatever you move to. Depending on how many integrations you have, this is the most time-consuming part of the migration.

Your team's muscle memory resets. Engineers know how to use Opsgenie. They know where to find things, how to acknowledge alerts, how to check who's on call. Switching tools means a learning curve, even if the new tool is better. Plan for a transition period where response times might be slower.

You need to re-evaluate pricing. Opsgenie's per-user pricing model is one thing. Whatever you move to might price differently. This is a good time to question whether you're paying for the right stuff.

What to Export Before Shutdown

Don't wait until March 2027 to think about your data. Start exporting now, while you have time to verify that everything came through correctly.

Alert history and incident records. Export your full alert history, including timestamps, severity levels, acknowledgment times, and resolution data. This is invaluable for understanding your team's incident response patterns.

On-call schedule configurations. Document your rotation schedules, override policies, and timezone settings. Screenshots work in a pinch, but structured data exports are better.

Escalation policies. Record each policy's tier structure, timeout durations, and notification rules. You'll need to recreate these in your new tool.

Integration configurations. Make a list of every integration, including the source system, webhook URLs, API keys, and any custom payload mappings. This is the stuff that's easy to forget and painful to rediscover.

User and team data. Export your team structures, user contact preferences, and notification settings. People have specific preferences about how they want to be reached, and losing that information means asking everyone to reconfigure from scratch.

Evaluating Alternatives

You have options. The right choice depends on your team size, budget, and how much complexity you're willing to manage.

What to look for:

• Pricing model. Per-user pricing gets expensive as your team grows. Look for flat-rate options that don't penalize you for adding people.
• Setup time. You're already dealing with the disruption of a migration. The faster you can get the new tool running, the better.
• Notification channels. Phone calls, SMS, email, Slack, webhooks. Make sure the tool supports the channels your team actually uses.
• Migration support. Some vendors offer guided migration from Opsgenie. That can save you significant time.

PagerDuty is the most established alternative. It's feature-rich and widely adopted. It's also expensive, especially for larger teams, with per-user pricing that scales quickly. The platform has grown complex over the years, and smaller teams often find themselves paying for capabilities they don't need. If you're considering PagerDuty, make sure you understand the total cost compared to simpler alternatives.

Grafana OnCall is an open-source option. If your team already runs Grafana, it can be appealing. But self-hosting means you're responsible for uptime, updates, and maintenance of your own alerting infrastructure. That's a tricky position: the system that's supposed to tell you when things break can itself break. The project is also in maintenance mode, which raises questions about its long-term future.

NearIRM takes a different approach. Flat pricing at $29/month with unlimited users, so your costs don't scale with headcount. Setup takes minutes, not days. It handles multi-channel notifications (phone, SMS, email, Slack, webhooks), escalation policies, on-call scheduling, and alert deduplication out of the box.

Migration Planning Checklist

Moving your incident response tooling deserves a proper plan. Here's a step-by-step approach.

1. Audit your current Opsgenie setup. Before you can migrate, you need to know exactly what you're migrating. Document every integration, schedule, escalation policy, and team structure. Identify which integrations are actively used versus which are leftover from old projects.

2. Export your data. Use the export checklist above. Do this early so you have time to verify completeness. Don't trust that everything exported correctly on the first try.

3. Evaluate and select your new tool. Get trials or demos of your top candidates. Involve the engineers who actually use the on-call system in the evaluation. Their buy-in matters more than the manager's preference.

4. Set up the new tool in parallel. Configure your new alerting system alongside Opsgenie. Mirror your schedules, escalation policies, and integrations. Run both systems at the same time so you can compare behavior.

5. Route test alerts through both systems. Send non-critical alerts to both tools for a few weeks. Verify that the new system pages the right people at the right times. Check that escalations fire correctly and that notifications reach engineers through the expected channels.

6. Gradually shift traffic. Start moving integrations one by one from Opsgenie to the new tool. Begin with lower-priority services and work your way up to critical systems. This reduces risk if something is misconfigured.

7. Full cutover. Once you're confident that the new tool handles everything correctly, move the remaining integrations and decommission Opsgenie. Keep your exported data archived somewhere safe.

8. Verify after cutover. Run a few fire drills after the switch. Confirm that on-call schedules, escalation policies, and notification preferences all work as expected in production.

How NearIRM Makes Migration Easy

We built NearIRM knowing that a lot of teams would be looking for a new home after the Opsgenie shutdown. We've tried to make the switch as painless as possible.

Flat pricing at $29/month with unlimited users. No per-seat costs, no surprise bills when you add team members. Your whole organization gets access for one price.

Fast setup. Most teams are up and running in under an hour. The interface is designed to be straightforward, not buried under layers of enterprise configuration.

Migration guides. We have step-by-step documentation for migrating from Opsgenie, covering how to recreate your schedules, policies, and integrations in NearIRM.

Support included. If you hit a snag during migration, our team can help. No premium support tier required.

NearIRM covers the things that matter for incident response: multi-channel alerting (phone, SMS, email, Slack, webhooks), on-call scheduling with rotation support, customizable escalation policies, and alert deduplication to cut through the noise. It's focused tooling for teams that want alerting to just work.

Start Planning Now

April 2027 feels far away, but migration projects have a way of taking longer than expected. You'll need time to evaluate tools, run parallel systems, and get your team comfortable with the new setup.

The worst outcome is scrambling in March 2027, rushing through a migration without proper testing, and going into production on a system your team hasn't had time to learn. That's how you end up with missed pages during a real incident.

Start with the audit. Figure out what you're running in Opsgenie today. Export your data while the platform is still fully operational. Then take your time evaluating alternatives and testing them properly.

If you want to see how NearIRM handles the things your team relies on, check out our Opsgenie comparison page or read through the migration guide. And if you have questions about making the switch, reach out. We're happy to help you plan it.